Homepage

Dear Patients,

After the 19th July 2021,

We will be asking all patients and visitors to Holly Tree Surgery to continue to wear protective masks to protect us and the local community.

Practice Nurse Retiring

Sue Knowles, our Practice Nurse is retiring after 20 years loyal service at Holly Tree Surgery.

There will be a book at the reception desk for patients wishing to leave a message for Sue, from Monday 14th June.  Messages can also be emailed to reception.hollytree@nhs.net and they will be placed in the book.

Sue’s last day at the Surgery is the 22nd July.

We cannot to thank Sue enough for all her hard work, dedication, support and professionalism she has given over the many years and sincerely wish her the best for her retirement.

Sue has forged many friendships with her colleagues and patients and we will miss her greatly.

Good luck for your retirement,

All at Holly Tree Surgery.

eConsult

This service is not for urgent matters.

A response is usually returned within 2 working days of receipt of your eConsult Monday to Friday (excluding Bank Holidays).

 

Covid -19 Vaccinations

Dear Patient

To keep you as informed as possible, we will update these messages frequently as we become aware of more information from NHS England:

  • Please do not telephone reception to ask when you are going to get a Covid Vaccine locally as they do not know. We will contact you individually as and when it is time for you to book your vaccine appointment. We will keep our website updated with as much information as we can.  If you have received a letter inviting you to book an appointment please follow the instructions contained within it to book your vaccination.

 

  • We are currently inviting anyone 18 years and over who have not yet had their vaccination for their vaccine via our text messaging system. From the text message you will be able to choose and book your appointment time and you will get an automatic reminder of your appointment. 

 

  • Second Doses - If you have already received your first vaccination booked via the surgery, we will be contacting you to book your second vaccination when we are notified that the relevant vaccine is scheduled for delivery.   

 

  • If you have registered a mobile number with the surgery we will be using this number to invite you for your vaccine. Please ensure we have the most up to date mobile number for you as we are currently contacting patients via text message.  We will be working through the groups as appointments become available.  Availability is constantly being updating so if there appears to be nothing available when you first look please try again the following day.

 

  • We are using an NHS approved texting service to to invite you and our practice name will appear at the bottom of the message.  From the text message you will be able to choose and book your appointment time and you will get an automatic reminder of your appointment. 

 

  • Do not book your appointment for your vaccination if you have had a positive Covid test in the last 28 days.

 

  • Our vaccination clinics will be held at Farnham Centre for Health on Hale Road - please do not call them for information about the vaccination as they will direct your call back to the surgery.  We have to follow strict government guidelines which tell us which group of patients to vaccinate first, we have no influence on this

 

  • The vaccination is given in two doses.  It is essential that you return for the second dose when invited.

 

  • We have many patients to vaccinate so we ask for your patience as we work through this vaccination programme which will last well into 2021.

 

  • Please be aware that there are scam emails circulating.  The NHS will never ask you for bank or card payment details.  This vaccine is free to those registered with the NHS.  Your invitaiton may come in the post from the National Programme or from us via Text Message or phone call.

 

  • The NHS has started to send out invitation letters and text messages to patients inviting them to book an appointment at one of the National Vaccination Centres. These could be at any one of the following sites; Basingstoke, Chichester, Church Crookham, Epsom, Guildford, Midhurst or Slough. 

 

  • These appointments are offered by availiability at each site. Therefore what is offered on line changes on a regular basis. Logging on at different times of the day you may find that you are offered different vaccination centres as they release their appointments at different times. 

 

  • You may find that you can book an earlier appointment via this route, as they have a greater acces to vaccine supplies.  We will be be notified approximately 72 hours after you recieve a vaccine at one of these centres and it will be recorded in your medical record.

Thank you for your patience

Dr Robert Price, Holly Tree Surgery

17.06.2021

For updates on the surgery and coronavirus please see below.

Changes due to the Corona Virus Outbreak


Travel advice and Covid

For proof of covid vaccinations, patients should access this through the NHS app (not the NHS Covid app) and if patients are unable to access the app, they can call 119 and ask for a letter of proof. 

For general advice regarding travelling from the UK during the Covid-19 pandemic please visit the links below:

https://travelhealthpro.org.uk/news/499/novel-coronavirus-covid-19-general-advice-for-travellers

 

https://travelaware.campaign.gov.uk/ 

10/06/2021

Hollytree Services Update

Due to Covd-19 restrictions we have to change the way that we work. Please note the following surgery updates which may be subject to change at any time in accordance with new guidelines.

All appointments must now be booked over the telephone not at the reception counter.

If you are calling to speak to a Dr, please ONLY call between 8 and 10am and 2.30 and 5pm and be prepared to let the reception team know what it is concerning. The next available G.P. will then call you.

We may send you a text requesting a photo of a wound/rash etc. in order the Dr can view before speaking to you. Should the Dr need to see you for a face to face appointment they will invite you to come into the surgery at an allotted time.

Should you attend the surgery for any reason please wear a face mask or covering, no gloves and sanitise your hands upon entry.

If you are calling for Test Results, please call after 9.30am when we will be happy to assist you.

The Dispensary is available to take calls between 11am and 12.30pm and 3 and 4.30pm ONLY.  Please be aware that we are unable to take request for medication over the telephone. 

The Dispensary will be open for collection of medication between 9 and 12pm and 2.30 and 5.30pm Monday to Friday.

Please do not call the surgery to see if your medication is ready, just allow 5 working days. If we dispense to you and have your mobile number we will text you to say your medication is ready. 

Thank you for your co-operation.       21/07/2020

To contact the Test and Trace freephone line call 119 or click on the link opposite for information on how it works.

 

Welcome to Holly Tree Surgery Online

We are confident that our website will provide clear and concise help and give our patients the information they require in an easy and convenient format.

It has been designed with the patient’s needs at the forefront of everything, from checking surgery times to letting us know what you think of us.

Holly Tree Surgery

Serving You

Our dedicated team are here to treat those minor ailments that occur as well as providing specialist management of long-term conditions and clinics covering a wide range of healthcare issues. The technology also means you can now do a lot of things from the comfort of your home such as order a repeat prescription or book/cancel an appointment.

Partners in Care

Once registered, patients and healthcare professionals work together to ensure the most appropriate care is provided. This partnership philosophy extends even further and our active patient group exists to make sure that patient needs and the practice offering are always heading in the same direction.

Access

There is a deciated disabled parking space at the front of the surgery. If you are disabled and need assistance please ring the doorbell or telephone the surgery then someone will come out to help you.  We have a wheelchair if required.

There is a disabled toilet at the surgery. 

Please contact reception if you need any further assistance.

GP Surgery Times

If you are calling to speak to a Dr, please ONLY call between 8 and 10am and 2.30 and 5pm and be prepared to let the reception team know what it is concerning. The next available G.P. will then call you.

NHS Friends and Family