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eConsult

This service is available to patients 24/7. 

A response is usually returned within 2 working days of reciept of your eConsult Monday to Friday (excluding Bank Holidays).

This service is not for urgent matters when the surgery is closed.

Covid -19 Vaccinations

Dear Patient

To keep you as informed as possible, we will update these messages frequently as we become aware of more information from NHS England:

  • Please do not telephone reception to ask when you are going to get a Covid Vaccine locally as they do not know. We will contact you individually as and when it is time for you to book your vaccine appointment. We will keep our website updated with as much information as we can.  If you have received a letter inviting you to book an appointment please follow the instructions contained within it to book your vaccination.

 

  • We are currently inviting 40 - 49 year olds for their vaccine via our text messaging system. From the text message you will be able to choose and book your appointment time and you will get an automatic reminder of your appointment. 

 

  • Second Doses - If you have already received your first vaccination booked via the surgery, we will be contacting you to book your second vaccination when we are notified that the relevant vaccine is scheduled for delivery.  We are now inviting those people who had their first vaccine in January for their second dose.

 

  • If you have registered a mobile number with the surgery we will be using this number to invite you for your vaccine. Please ensure we have the most up to date mobile number for you as we are currently contacting patients via text message.  We will be working through the groups as appointments become available.  Availability is constantly being updating so if there appears to be nothing available when you first look please try again the following day.

 

  • We are using an NHS approved texting service to to invite you and our practice name will appear at the bottom of the message.  From the text message you will be able to choose and book your appointment time and you will get an automatic reminder of your appointment. 

 

  • Do not book your appointment for your vaccination if you have had a positive Covid test in the last 28 days.

 

  • Our vaccination clinics will be held at Farnham Centre for Health on Hale Road - please do not call them for information about the vaccination as they will direct your call back to the surgery.  We have to follow strict government guidelines which tell us which group of patients to vaccinate first, we have no influence on this

 

  • We will still contact any patient that has not recieved a vaccination as we work down through the Groups as identified by the authorities.

 

  • The vaccination is given in two doses.  It is essential that you return for the second dose when invited.

 

  • We have many patients to vaccinate so we ask for your patience as we work through this vaccination programme which will last well into 2021.

 

  • Please be aware that there are scam emails circulating.  The NHS will never ask you for bank or card payment details.  This vaccine is free to those registered with the NHS.  Your invitaiton may come in the post from the National Programme or from us via Text Message or phone call.

 

  • The NHS has started to send out invitation letters and text messages to patients inviting them to book an appointment at one of the National Vaccination Centres. These could be at any one of the following sites; Basingstoke, Chichester, Church Crookham, Epsom, Guildford, Midhurst or Slough. 

 

  • These appointments are offered by availiability at each site. Therefore what is offered on line changes on a regular basis. Logging on at different times of the day you may find that you are offered different vaccination centres as they release their appointments at different times. 

 

  • You may find that you can book an earlier appointment via this route, as they have a greater acces to vaccine supplies.  We will be be notified approximately 72 hours after you recieve a vaccine at one of these centres and it will be recorded in your medical record.

Thank you for your patience

Dr Robert Price, Holly Tree Surgery

01.04.2021

For updates on the surgery and coronavirus please see below.

Changes due to the Corona Virus Outbreak

Hollytree Services Update

Due to Covd-19 restrictions we have to change the way that we work. Please note the following surgery updates which may be subject to change at any time in accordance with new guidelines.

All appointments must now be booked over the telephone not at the reception counter.

If you are calling to speak to a Dr, please ONLY call between 8 and 10am and 2.30 and 5pm and be prepared to let the reception team know what it is concerning. The next available G.P. will then call you.

We may send you a text requesting a photo of a wound/rash etc. in order the Dr can view before speaking to you. Should the Dr need to see you for a face to face appointment they will invite you to come into the surgery at an allotted time.

Should you attend the surgery for any reason please wear a face mask or covering, no gloves and sanitise your hands upon entry.

If you are calling for Test Results, please call after 9.30am when we will be happy to assist you.

The Dispensary is available to take calls between 11am and 12.30pm and 3 and 4.30pm ONLY.  Please be aware that we are unable to take request for medication over the telephone. 

The Dispensary will be open for collection of medication between 9 and 12pm and 2.30 and 5.30pm Monday to Friday.

Please do not call the surgery to see if your medication is ready, just allow 5 working days. If we dispense to you and have your mobile number we will text you to say your medication is ready. 

Thank you for your co-operation.       21/07/2020

To contact the Test and Trace freephone line call 119 or click on the link opposite for information on how it works.

 

Seasonal Flu Clinics 2020

Please see the News section of our webiste  24/08/2020

 

 

Flu Clinic's 2020

We still have some Flu vaccinations available for the the age group of 50 - 64 year olds. If you would like to have this vaccination please call our reception team to book an appointment.

 

Attending a Flu Clinic

The practice will be under significant pressure this year to provide vaccinations for more patients, but requiring additional time for social distancing and PPE/infection control measures.

You will be asked to confirm that the answer is “no” to the following questions before you attend the Practice for your flu vaccination (if “yes” please call us for advice):

  • Do you have any of the following Covid symptoms: A temperature, a new continuous cough, a loss of taste or smell?
  • Have you reacted to a previous flu jab? 
  • Are you having/recently had chemotherapy or radiotherapy?
  • Are you allergic to antibiotics Gentamycin or Neomycin?
  • Have you recently finished a course of steroids? 

When you attend for your vaccination you should: 

  • Wear a face mask 
  • Do not attend early (or late!) for your appointment – please wait away from the building until your appointment time. 
  • Wear clothing that can be easily moved to expose the top of your arm for vaccination. 
  • Avoid touching anything whilst you are in the building. This should be for approximately 5 minutes only. If you think you may have difficulties in standing for the duration, please alert us when booking. 
  • Please leave immediately after your vaccination. We will not be able to deal with any other query at this time. 

Thank you for your assistance in making our flu programme run as smoothly as possible.

Welcome to Holly Tree Surgery Online

We are confident that our website will provide clear and concise help and give our patients the information they require in an easy and convenient format.

It has been designed with the patient’s needs at the forefront of everything, from checking surgery times to letting us know what you think of us.

Holly Tree Surgery

Serving You

Our dedicated team are here to treat those minor ailments that occur as well as providing specialist management of long-term conditions and clinics covering a wide range of healthcare issues. The technology also means you can now do a lot of things from the comfort of your home such as order a repeat prescription or book/cancel an appointment.

Partners in Care

Once registered, patients and healthcare professionals work together to ensure the most appropriate care is provided. This partnership philosophy extends even further and our active patient group exists to make sure that patient needs and the practice offering are always heading in the same direction.

Access

There is a deciated disabled parking space at the front of the surgery. If you are disabled and need assistance please ring the doorbell or telephone the surgery then someone will come out to help you.  We have a wheelchair if required.

There is a disabled toilet at the surgery. 

Please contact reception if you need any further assistance.

GP Surgery Times

If you are calling to speak to a Dr, please ONLY call between 8 and 10am and 2.30 and 5pm and be prepared to let the reception team know what it is concerning. The next available G.P. will then call you.

NHS Friends and Family