For updates on the surgery and coronavirus please see below.
Changes due to the Corona Virus Outbreak
The surgery will be open on Friday 8th May 2020 should you require urgent assistance. Our dispensary will be open for the collection of medication between 9:00 am and 12:00 noon and again between 2:30 pm and 5:00pm
Please see the link at the bottom of this box for tips on coping at home during lockdown
Change to the Dispensary Opening Times
Due to staffing shortages, The Dispensary is open for the collection of medication between the following times only Monday to Friday:
9:00am to 12:00 pm and 2:30 pm to 5:30 pm
Requests for repeat prescriptions can be posted into the black box in the foyer.
Please consider using the NHS App on your Smartphone to order your repeat prescriptions. The App is free and available for both Apple and Android phones.
Coronavirus and Changes to our Walk-in Service
Due to the current significant increase in demand for NHS services as a result of the Coronavirus (Covid-19), we have developed the following strategy to protect our patients, our staff and the services we offer.
The Surgery will be changing how you access GP and Nurse support from Tuesday 17th March 2020 until the situation changes. There will be no Walk-in service or Sit and Wait.
Please do not turn up at the surgery as you will be asked to go home and phone us.
These measures have been put in place to limit the spread of this virus.
If you or your child has a fever, cough or breathlessness please visit the NHS 111 website:
If you do not have access to the internet, please call 111.
If you do not have the above symptoms and think you need to see a GP please telephone the surgery between 8:00 and 10:00am and 15:00 and 16:30. You will need to give a brief description of your symptoms to the receptionist to assist the GP when calling you back.
If you have a pre-book Nurse Appointment we will telephone you the day before to ask if you have any symptoms. If you are self isolating or have symptoms which prevent you from attending please let us know.
The telephone lines will be busy and we will answer the calls as quickly as we can, so please be patient with us. The response from a GP may not be immediate but a GP will get back to you during the course of the day so we need a number that we can call you back on.
If the GP needs to see you because they cannot deal with your problems over the telephone you will be offered an appoint with a GP.
Updates will be posted on our website: www.hollytreesurgery.com
The dispensary will be open as usual [8:30 am to 12:30 pm and 2:00 pm to 6:15pm Monday to Friday]. Please do not phone the dispensary as the lines will be busy dealing with the triaging of patients. There has been a noticeable increase in early requests for prescriptions which is adding pressure and causing a back log, so your repeats may take longer than 3 working days to process.
In the unlikely event that the Dispensary has to close due to the Corona Virus repeat medication will be electronically sent to one of the local chemists and you will be informed accordingly.
Click in the next box for information for parents on which service to use if your child is ill during Covid - 19
When ordering prescriptions please use the online service "Patient Access" or download the "NHS App". You can also email firstname.lastname@example.org
DO NOT use the contact us form on this website. It is safer and faster to use the online services.
Please do not ask for more than a months supply. We are not able to do this due to NHS guidelines.
For 70 year olds or older only
If you are 70 years old or older and are self-isolating let us know by calling 01252 793183 or by emailing email@example.com
We can then make sure that we update your medical record and call you to discuss your needs.
We have some offers from people to volunteer, however these people would not have the usual checks or training that are required for our core staff. We would need to ask that you consent to us asking these volunteers to help us and you during this time.
The walk in service will be suspended from 17/03/2020
Due to increased demand the dispensary are unable to deal with telephone enquiries. If you need to order medication please use the online repeat request or email firstname.lastname@example.org
Prescription requests are taking longer than 72 hours due to the increased demand.
Your patience is appreciated.
Due to the corona virus outbreak and following the guidance from NHS England we may need to change the way patients can access the GP services at Holly Tree Surgery.
Please review our website regularly to check on the latest updates and changes to the service availability and access.
Welcome to Holly Tree Surgery Online
We are confident that our website will provide clear and concise help and give our patients the information they require in an easy and convenient format.
It has been designed with the patient’s needs at the forefront of everything, from checking surgery times to letting us know what you think of us.
Our dedicated team are here to treat those minor ailments that occur as well as providing specialist management of long-term conditions and clinics covering a wide range of healthcare issues. The technology also means you can now do a lot of things from the comfort of your home such as order a repeat prescription or book/cancel an appointment.
Partners in Care
Once registered, patients and healthcare professionals work together to ensure the most appropriate care is provided. This partnership philosophy extends even further and our active patient group exists to make sure that patient needs and the practice offering are always heading in the same direction.
There is a deciated disabled parking space at the front of the surgery. If you are disabled and need assistance please ring the doorbell or telephone the surgery then someone will come out to help you. We have a wheelchair if required.
There is a disabled toilet at the surgery.
Please contact reception if you need any further assistance.
GP Surgery Times
GP walk in appointments are available between 08:30 to 10:00 and 15:30 to 17:15.
The surgery is contactable by telephone between 08:00 and 18:30