Patient News
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Residents across North East Hampshire and Farnham and Surrey Heath will be able to access more primary care appointments this winter.
Frimley Health and Care are launching a pilot service ready for winter located at the Aldershot Urgent Care Centre, to increase access to same day urgent care for minor illness.
The service is open Monday to Saturday from 8am – 8pm. If you contact 111 or your local GP practice, you may be offered an appointment here. You may also be redirected to this service if you attend A&E.
There is a walk-in clinic for under-12s, available Monday – Saturdays from 2-6pm. *However, booking is strongly recommended for children under 12 to avoid long waiting times and to ensure availability of appointment as those with urgent clinical needs will be prioritised.
For more information about the service, and for wait times for the under 12 walk in service, visit: www.aldershoturgentcarecentre.co.uk
How to get there:
Located within Aldershot Centre for Health on the ground floor. Please enter the main entrance and make your way downstairs. Signage will direct you towards the Urgent Care Centre receptionist.
Aldershot Centre for Health, Hospital Hill, Aldershot, Hampshire, GU11 1AY
Getting to Aldershot Centre for Health
By bus
- Stagecoach services 1 Gold, 10, 402, 415 and 441 stop outside on Queens Road.
By train
- The nearest train station is Aldershot (0.8 miles).
Parking information
- Onsite car park managed by SABA.
- Pay on exit (43 spaces - charges apply; 8 disabled spaces - free of charge).
- Payment can be made via the machine located within the care park or via the SABA parking App.
This is a pilot service that responds to people’s needs and we hope those people who do need to be seen by the service will appreciate the benefit that it brings.
We will be continuously evaluating the impact of the Urgent Care Service ensuring the service provided meets the requirements of the population.
Residents across North East Hampshire and Farnham and Surrey Heath will be able to access more primary care appointments this winter.
Frimley Health and Care are launching a pilot service ready for winter located at the Aldershot Urgent Care Centre, to increase access to same day urgent care for minor illness.
The service is open Monday to Saturday from 8am – 8pm. If you contact 111 or your local GP practice, you may be offered an appointment here. You may also be redirected to this service if you attend A&E.
There is a walk-in clinic for under-12s, available Monday – Saturdays from 2-6pm. *However, booking is strongly recommended for children under 12 to avoid long waiting times and to ensure availability of appointment as those with urgent clinical needs will be prioritised.
For more information about the service, and for wait times for the under 12 walk in service, visit: www.aldershoturgentcarecentre.co.uk
How to get there:
Located within Aldershot Centre for Health on the ground floor. Please enter the main entrance and make your way downstairs. Signage will direct you towards the Urgent Care Centre receptionist.
Aldershot Centre for Health, Hospital Hill, Aldershot, Hampshire, GU11 1AY
Getting to Aldershot Centre for Health
By bus
- Stagecoach services 1 Gold, 10, 402, 415 and 441 stop outside on Queens Road.
By train
- The nearest train station is Aldershot (0.8 miles).
Parking information
- Onsite car park managed by SABA.
- Pay on exit (43 spaces - charges apply; 8 disabled spaces - free of charge).
- Payment can be made via the machine located within the care park or via the SABA parking App.
This is a pilot service that responds to people’s needs and we hope those people who do need to be seen by the service will appreciate the benefit that it brings.
We will be continuously evaluating the impact of the Urgent Care Service ensuring the service provided meets the requirements of the population.
Clinical research is vital to healthcare, allowing a better understanding of conditions, diseases and medicines to help us all live longer, healthier lives. It can help us to identify the best means to prevent, diagnose and treat a whole range of health conditions – but it needs participants like you to make this happen.
Please visit the website below for further information.
Clinical research is vital to healthcare, allowing a better understanding of conditions, diseases and medicines to help us all live longer, healthier lives. It can help us to identify the best means to prevent, diagnose and treat a whole range of health conditions – but it needs participants like you to make this happen.
Please visit the website below for further information.
![image](https://patientlink-uploads.s3.eu-west-2.amazonaws.com/H81110/KAW_Doctor_A4_Poster_KAW18_02_LR.png)
There are two ways people can make a complaint about GPs, dentists, opticians or pharmacies:
o They can complain to the healthcare provider: this is the organisation where they received the NHS service, for example a GP practice, a dental practice, a community pharmacy or an optometry practice or
o They can complain to the commissioner of the service: this is the organisation that paid for the service or care they received.
After 1 July 2023 if people want to make a complaint about primary care services to the commissioner, the way to do this is changing. Rather than contacting NHS England, people will contact the Complaints team via new contact details below:
South East Complaints Hub
NHS Frimley ICB
Aldershot Centre for Health
Hospital Hill
Aldershot
Hampshire
GU11 1AY
Phone number: 0300 561 0290
Email address: frimleyicb.southeastcomplaints@nhs.net
As each email received is so important to the team, an acknowledgement to all complaints will be sent as soon as possible.
Information governance regulations mean that the emails sent to the old email address after 1 July, cannot be automatically forwarded and the inbox will not be accessible. People will therefore receive an automatic response, asking them to resend their email to the new address.
Members of the public with ongoing complaints received after 1 July 2022 will receive a letter from NHS England informing them that the Complaints team based in the South East Complaints Hub, hosted by NHS Frimley ICB will now be handling their complaint with confirmation of their case handler. We would like to reassure you that the current team and case handler will remain the same as the staff move organisation.
Members of the public will still be able to make a complaint to the provider. This is NOT changing. There is also no change for people wishing to make a complaint for specialised services, health and justice, screening and immunisations and Continuing Healthcare.
There are two ways people can make a complaint about GPs, dentists, opticians or pharmacies:
o They can complain to the healthcare provider: this is the organisation where they received the NHS service, for example a GP practice, a dental practice, a community pharmacy or an optometry practice or
o They can complain to the commissioner of the service: this is the organisation that paid for the service or care they received.
After 1 July 2023 if people want to make a complaint about primary care services to the commissioner, the way to do this is changing. Rather than contacting NHS England, people will contact the Complaints team via new contact details below:
South East Complaints Hub
NHS Frimley ICB
Aldershot Centre for Health
Hospital Hill
Aldershot
Hampshire
GU11 1AY
Phone number: 0300 561 0290
Email address: frimleyicb.southeastcomplaints@nhs.net
As each email received is so important to the team, an acknowledgement to all complaints will be sent as soon as possible.
Information governance regulations mean that the emails sent to the old email address after 1 July, cannot be automatically forwarded and the inbox will not be accessible. People will therefore receive an automatic response, asking them to resend their email to the new address.
Members of the public with ongoing complaints received after 1 July 2022 will receive a letter from NHS England informing them that the Complaints team based in the South East Complaints Hub, hosted by NHS Frimley ICB will now be handling their complaint with confirmation of their case handler. We would like to reassure you that the current team and case handler will remain the same as the staff move organisation.
Members of the public will still be able to make a complaint to the provider. This is NOT changing. There is also no change for people wishing to make a complaint for specialised services, health and justice, screening and immunisations and Continuing Healthcare.
![image](https://patientlink-uploads.s3.eu-west-2.amazonaws.com/H81013/557x400.png)
Please click the link below to download the NHS App.
Please click the link below to download the NHS App.
![image](https://patientlink-uploads.s3.eu-west-2.amazonaws.com/frimley/getUBetter_website_banner_Wide%20%28002%29.jpeg)
The getUBetter MSK app is provided free of charge by Frimley Health & Care ICS for registered patients at GP Practices. It can be accessed on a Smartphone or on the Web, and guides you day-by-day through a sequence of exercises, tips, and support to help you recover from a range of new, recurrent or long term conditions:
- Lower back pain
- Back and leg pain
- Neck pain
- Shoulder pain
- Ankle pain
- Knee pain
- Soft Tissue Lower Limb pain
- Hip pain
You can self-refer to the app by clicking on this link
Please use an email address that is unique to you and select the condition you need help to manage. We will then send you an email with all the information you need to get started.
You can download the getUBetter MSK app to your Smartphone for easiest access, or you can use the Webapp.
If you develop another condition, select your new condition from within the app and it will be added to your account.
The getUBetter MSK app is provided free of charge by Frimley Health & Care ICS for registered patients at GP Practices. It can be accessed on a Smartphone or on the Web, and guides you day-by-day through a sequence of exercises, tips, and support to help you recover from a range of new, recurrent or long term conditions:
- Lower back pain
- Back and leg pain
- Neck pain
- Shoulder pain
- Ankle pain
- Knee pain
- Soft Tissue Lower Limb pain
- Hip pain
You can self-refer to the app by clicking on this link
Please use an email address that is unique to you and select the condition you need help to manage. We will then send you an email with all the information you need to get started.
You can download the getUBetter MSK app to your Smartphone for easiest access, or you can use the Webapp.
If you develop another condition, select your new condition from within the app and it will be added to your account.
Dr Streeter De Diego, local GP, Paediatric Doctor & Clinical lead Frimley Healthier Together, talks through what to do if you're worried and when to seek help.
Dr Streeter De Diego, local GP, Paediatric Doctor & Clinical lead Frimley Healthier Together, talks through what to do if you're worried and when to seek help.
Dear Patients
Please be aware that the patient list is open for the registration of new patients as of Monday 28/11/2022.
Warm regards
Holly Tree Surgery
Dear Patients
Please be aware that the patient list is open for the registration of new patients as of Monday 28/11/2022.
Warm regards
Holly Tree Surgery
We need your views. We are looking at how our 'Enhanced Access' services are provided. These are appointments outside of our normal working hours (08:00 am to 6:30pm Monday to Friday).
We hope to improve access by offering appointments outside of normal opening hours.
By answering this survey, you are helping us to ensure that the needs of local patients are taken into consideration when we are planning what clinics we offer, when and where.
Take part in our patient survey now: https://mysay.is/Farnhampcn
We need your views. We are looking at how our 'Enhanced Access' services are provided. These are appointments outside of our normal working hours (08:00 am to 6:30pm Monday to Friday).
We hope to improve access by offering appointments outside of normal opening hours.
By answering this survey, you are helping us to ensure that the needs of local patients are taken into consideration when we are planning what clinics we offer, when and where.
Take part in our patient survey now: https://mysay.is/Farnhampcn
Frimley Health has launched a new electronic patient record system that is affecting the Accident and Emergency (A&E) departments at Wexham Park and Frimley Park Hospitals. Safety remains paramount, so please be patient with the staff. Waiting times are likely to be longer than usual.
Unless it’s an emergency remember there are lots of alternatives for you to make use of:
- Visit your local pharmacy
- During the day contact your GP practice via online consultation or phone
- Contact NHS 111 online, www.111.nhs.uk or dial 111. If you are calling NHS 111, please be patient. NHS 111 may advise you to contact your GP or its out-of-hours service or attend the Bracknell Minor Injuries Unit.
- For minor injuries, such as sprains and strains, suspected broken limbs, or minor head injuries, visit the Minor Injury Unit at Brants Bridge in Bracknell or the High Wycombe Urgent Care Centre – open 8 am-8 pm 7 days a week.
Anyone with a life-threatening condition should call 999. Help us to help you by seeking alternatives to A&E where it is safe to do so.
Frimley Health has launched a new electronic patient record system that is affecting the Accident and Emergency (A&E) departments at Wexham Park and Frimley Park Hospitals. Safety remains paramount, so please be patient with the staff. Waiting times are likely to be longer than usual.
Unless it’s an emergency remember there are lots of alternatives for you to make use of:
- Visit your local pharmacy
- During the day contact your GP practice via online consultation or phone
- Contact NHS 111 online, www.111.nhs.uk or dial 111. If you are calling NHS 111, please be patient. NHS 111 may advise you to contact your GP or its out-of-hours service or attend the Bracknell Minor Injuries Unit.
- For minor injuries, such as sprains and strains, suspected broken limbs, or minor head injuries, visit the Minor Injury Unit at Brants Bridge in Bracknell or the High Wycombe Urgent Care Centre – open 8 am-8 pm 7 days a week.
Anyone with a life-threatening condition should call 999. Help us to help you by seeking alternatives to A&E where it is safe to do so.
The Emergency Departments at Wexham Park and Frimley Park hospitals are currently experiencing an increasing level of demand which is likely to continue throughout this weekend. Please only attend if you have severe symptoms or suffering from a life-threatening condition. Check out our Know Where To Go guide for advice on how to get the help you need quickly and close to home. Remember, if it’s less than an emergency, call 111 https://orlo.uk/MYet4.
The Emergency Departments at Wexham Park and Frimley Park hospitals are currently experiencing an increasing level of demand which is likely to continue throughout this weekend. Please only attend if you have severe symptoms or suffering from a life-threatening condition. Check out our Know Where To Go guide for advice on how to get the help you need quickly and close to home. Remember, if it’s less than an emergency, call 111 https://orlo.uk/MYet4.
Welcome to Holly Tree Surgery's new WEBSITE, we hope you will find it informative, useful and we welcome your feedback about it. We will try to keep it up to date as possible with surgery changes such as new patient services available to you, Covid changes and vaccine news and latest news.
Welcome to Holly Tree Surgery's new WEBSITE, we hope you will find it informative, useful and we welcome your feedback about it. We will try to keep it up to date as possible with surgery changes such as new patient services available to you, Covid changes and vaccine news and latest news.
Advice in your region:
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Get the latest NHS information and advice about coronavirus (COVID-19).
Check if you or your child has coronavirus symptoms
Find out about the main symptoms of coronavirus and what to do if you have them.
Self-isolation and treatment if you have coronavirus symptoms
Advice about staying at home (self-isolation) and treatment for you and anyone you live with.
Information about testing for coronavirus and what to do if you're contacted by the NHS Test and Trace service.
Advice for people at higher risk from coronavirus, including older people, people with health conditions and pregnant women.
Social distancing and changes to everyday life
Advice about avoiding close contact with other people (social distancing), looking after your wellbeing and using the NHS and other services during coronavirus.
GOV.UK: coronavirus – guidance and support
Government information and advice.
Advice in your region:
England | Scotland | Wales | Northern Ireland | Ireland
Get the latest NHS information and advice about coronavirus (COVID-19).
Check if you or your child has coronavirus symptoms
Find out about the main symptoms of coronavirus and what to do if you have them.
Self-isolation and treatment if you have coronavirus symptoms
Advice about staying at home (self-isolation) and treatment for you and anyone you live with.
Information about testing for coronavirus and what to do if you're contacted by the NHS Test and Trace service.
Advice for people at higher risk from coronavirus, including older people, people with health conditions and pregnant women.
Social distancing and changes to everyday life
Advice about avoiding close contact with other people (social distancing), looking after your wellbeing and using the NHS and other services during coronavirus.
GOV.UK: coronavirus – guidance and support
Government information and advice.