If you are on long-term medication you will be given a computerised re-ordering slip for your medicines. Most patients place their repeat ordering slip in the black box in the foyer.
You can order online by following the link at the top of this page. Prior to this you will need to come into the surgery with identification and we will then give you the relevant logon details to register online.
Please note if you add/request additional or past medications it may take longer to process your repeat, as your doctor will have to be consulted by the dispenser to approve the request. Please be patient.
Although we are happy to deal with dispensary queries by phone we regret we do not take requests for repeat medicines by phone.
Please allow five full working days (Monday to Friday) for prescriptions to be processed and remember to take weekends and bank holidays into account.
Holly Tree Surgery Dispensary
Dispensary hours for collecting medicines are 09:00 - 12:00 and 14:30 - 17:30 Monday to Friday - these timings have changed due to staff shortages as a result of the Covid-19 Coronavirus outbreak.
Holly Tree Surgery is able to dispense to patients who live at a distance of more than 1.6 kilometres (one mile) in a straight line from their nearest local pharmacy (the ‘one mile rule’).
The Department of Health use the following website to determine the distance you are from the nearest pharmacy:
If you do live within 1.6 kilometres (one mile) from a pharmacy but consider you have serious difficulty in getting your medicines from that pharmacy then you may apply to NHS England to receive your medicines from Holly Tree Surgery. If this applies to you then please complete the form below and bring it to the surgery. Your doctor will provide additional information on the form and send it to NHS England for a decision to be made. You will be notified of the decision within 30 days of NHS England receiving your application. Please note there is no right of appeal against NHS England’s decision.
Please help us improve our services..........
Please help us to improve our Dispensary services by completing our survey (please find the link to the right).
Electronic Prescribing Service
This practice is set up for the electronic prescription service.
This means that for most patients we can send your prescription to your chosen chemist directly saving you having to come down to the surgery.
To get your prescription sent to your chosen pharmacy you will have to ask reception to sign up.
For more information please click here
Patients on repeat medication maybe asked to see a doctor or practice nurse at least once a year to review these regular medications.
Help with NHS costs
In England, around 90% of prescription items are dispensed free. This includes exemptions from charging for those on low incomes, such as:
- those on specific benefits or through the NHS Low Income Scheme
- those who are age exempt
- those with certain medical conditions
- More information is available at NHS Choices
These charges apply in England only. In Northern Ireland, Scotland and Wales prescriptions are free of charge.
- Prescription (per item): £9.35
- 12-month prepayment certificate (PPC): £108.10
- 3-month PPC: £30.25
If you will have to pay for four or more prescription items in three months or more than 14 items in 12 months, you may find it cheaper to buy a PPC.
- Telephone advice and order line 0845 850 0030
- General Public - Buy or Renew a PPC On-line
There is further information about prescription exemptions and fees on the NHS website.